Terms and Conditions
Tel.: +49(0)9129/90 80 62
Mobil: +49(0)171/81 04 605
Fax.: +49(0)9129/26 11 9
The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your submittal of any purchase order to RIDEWITHASMILE.COM indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by RIDEWITHASMILE.COM. RIDEWITHASMILE.COM reserves the right to make changes to this website and these terms and conditions at any time. By ordering or registering on RIDEWITHASMILE.COM you grant us the right to add your contact details to our database and email you transactional order, shipping, promotional and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting us at hello(at)ridewithasmile(dot)com and we will remove you from marketing communications. We may exchange personal information with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be a location in EU, Australia, USA, and other countries. We will never sell, rent or trade any of your information with a third party.
Order Acceptance Policy
Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. RIDEWITHASMILE.COM reserves the right at any time after receipt of your order to accept or decline your order for any reason. RIDEWITHASMILE.COM reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order.
Payment and Retention Of Title
All prices are inclusive of the applicable legal value-added tax (currently 19% for Germany). Shipping and handling charges are added. Your order will be processed upon receipt of the total due amount. The goods remain the property of Anja Rosenberg-Mönch and RIDEWITHASMILE.COM until full fulfillment of all obligations of the buyer to the seller are carried out.
Some International payments or refunds may be processed in your local currency and your bank may charge conversion fees for these transactions. These rates and fees are out of our control and we accept no responsibility for any loss caused as a result.
RIDEWITHASMILE.COM is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received. The seller is not liable for any losses, injury or damage caused by the use of any product sold through RIDEWITHASMILE.COM. The seller is not liable for any damages that are not caused by the purchased item itself. In particular, the seller is not liable for loss of profit or for other assets of the buyer. A limitation of liability does not apply even if the buyer asserts claims because of the absence of an assured property or claims for damages due to non-compliance according to 281 Civil Code BGB (Germany). By agreeing to our terms and conditions you acknowledge all information regarding liability.
Shipping and Delivery
Unless agreed otherwise, delivery is made from manufacturer to the delivery address indicated by the buyer. Information about the delivery date are estimates only and are non binding. We reserve the right to withdraw from the contract if the ordered goods are no longer available. RIDEWITHASMILE.COM will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where the stock is not available. By agreeing to our terms and conditions you acknowledge all information regarding method of delivery.
The goods will be delivered to the shipping address you state during the ordering process and is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only be made until the order begins processing. We cannot accommodate all address change requests. We highly recommend emailing us as soon as possible, however, we cannot guarantee instant responses to email enquiries. RIDEWITHASMILE.COM takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
RIDEWITHASMILE.COM currently ships to the following countries:
Afghanistan, Albania, Algeria, American Pacific, American Samoa, American Virgin Islands, Andorra, Angola, Anguilla, Antarctic, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Caledonia, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Côte D’ivoire, Croatia, Cuba, Cyprus, Czech Republic, Democratic People’s Republic Of Korea, Democratic Republic Of Congo, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe, Fiji, Finland, France, French Guiana, French Polynesia, French Southern And Antarctic Lands, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard And Mcdonald Islands, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands ,Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Republic Of Korea, Republic Of Moldova, Reunion, Romania, Russian Federation, Rwanda, Saint Lucia, Samoa, San Marino, São Tomé And Príncipe, Saudi Arabia, Senegal, Serbia And Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The Southern Sandwich Islands, Spain, Special Administrative Region Hong Kong, Special Administrative Zone Macao, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts And Nevis, St. Martin, St. Pierre And Miquelon, St. Vincent And The Grenadines, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad And Tobago, Tunisia, Turkey, Turkmenistan, Turks And Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Valais And Futuna, Vanuatu, Vatican City, Venezuela, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwe.
International shipping charges vary. All international shipping costs will be added at the total cost at the checkout.
All products are designed and made in Germany and quality control is held to the highest standard. In the event that a defective purchased product is attributable to the seller, the purchaser may, as an option, request a repair or replacement or, should the seller be unable to remedy the defect or replace the defect, the buyer is entitled to withdraw from the purchase contract (initiate a return). Further claims of the buyer are excluded – for whatever legal reasons.
In any event that the purchaser claims an item to be defective, the purchaser must inform us via email (hello(at)ridewithasmile(dot)com) or telephone of the defect within 7 days of receiving the product. We will discuss the issue with you and decide on an appropriate course of action. If we are not contacted within seven days of the purchaser receiving the product, we cannot be held accountable for any defective items.
All repairs are carried out by the manufacturer and not by RIDEWITHASMILE.COM. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. RIDEWITHASMILE.COM cannot control the availability of parts or replacement goods. We will, however, do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. The return of faulty items is subject to our discretion. Faulty items will not be accepted if a loss in value is attributable to use which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods. The purchaser must contact us via email or telephone with seven days of receiving the faulty item to initiate a return. Return of the item must be made with seven days of initiating the return. Any contact or return made outside of these periods will not be accepted. Read our ‘Returns and Refunds’ section below for more information.
Returns and refunds
All returns and refunds are subject to our discretion. You have the right to revoke this contract (initiate a return) without giving reasons for a period of seven days from the date of receiving the item. Returned products must be in as new condition with stickers and tags attached, be unworn (only tried on inside at home for sizing reasons – not used in any activity) and have no signs of wear. We reserve the right to deny a refund for any returned item. For hygiene reasons, we cannot accept returns on the Smooth Ride Silicone Inlay if it has been used directly on the skin. You have the right to request a refund or replacement for a returned item. All shipping costs to return the product back to RIDEWITHASMILE.COM are at the expense of the purchaser – unless a product is deemed by the seller to be defective. In order to exercise your right of revocation, you must inform us via email (hello(at)ridewithasmile(dot)com) or telephone of your decision to revoke this agreement by means of a clear statement. This statement must be made within seven days of receiving the item.
If you revoke this contract (request a return) and this return is approved, we will pay you all the payments we have received from you, excluding the costs of delivery, within a period of seven days from the date on which we receive the returned item. For such repayment, we will use the same means of payment that you have used in the original transaction, unless we have expressly agreed otherwise. We refuse to pay a refund until we have recovered the goods.
You must return the goods to us immediately or in any case no later than seven days from the date on which you inform us of the revocation of this contract. The purchaser bears all costs for returning the goods. You shall be liable for any loss in value of the goods if this loss in value is attributable to use which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods. Size exchange requests are subject to availability of stock and must be requested in writing. Should your size request be unavailable, a refund will be provided. Any items returned outside of the seven day period or items returned damaged (unless deemed to be faulty) or soiled will not be accepted and furthermore be the responsibility of the customer to retrieve. RIDEWITHASMILE.COM will not pay to return these items to you.
As a small company we cannot carry the cost of paying for return shipping or shipping on exchanged items (unless deemed a manufacturer fault). Therefore, we strongly advise you to contact us via email or telephone if you are unsure of your size. We will be more than happy to discuss all the options and save both of us extra time and money 🙂
International returns carry the same conditions as stated above.
International Customs Charges
Some orders may incur a customs or import duty charge. RIDEWITHASMILE.COM does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and RIDEWITHASMILE.COM will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and RIDEWITHASMILE.COM will not be held responsible for any losses as a result of this occurrence. We cannot mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All payments will be paid in Euros (€).
If notified before goods have been dispatched, RIDEWITHASMILE.COM can accommodate order cancellations. If items have been shipped, RIDEWITHASMILE.COM reserves the right to refuse an order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
This site is owned and operated by ROLAS Innovations®. Unless otherwise specified, all materials appearing on this website, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of ROLAS Innovations® and are subject to the copyright of ROLAS Innovations®. Any duplication, dissemination, storage, transmission or reproduction or transmission of the contents of this website is expressly prohibited without the written permission of ROLAS Innovations®. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, RIDEWITHASMILE.COM shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. RIDEWITHASMILE.COM shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that RIDEWITHASMILE.COM is not responsible for the operation of or content located on or through any such site.
Location and Jurisdiction
The place of performance and jurisdiction is Nuremberg (Germany, Bavaria).
Final clause, Sever-ability clause
In the event that one or more provisions of these Terms and Conditions should be or become invalid, the validity of the remaining provisions shall remain unaffected. In lieu of the respectively ineffective provision, the effective provision which comes closest to the ineffective provision is then agreed between the parties.